Legal

Return & Refund Policy

In the event of returning the item(s) purchased, the client shall notify CONGO within 48 hours after receipt, either by phone, to the physical address or email address provided on our Website. Only the returned products, proven to be defective in craftsmanship or quality, will be accepted. If the product cannot be determined or identified as being defective, return will be denied.

If the return is approved, the product must be sent back to the address provided by Congo and shipping costs will be paid by the customer.  Once received, the product will be replaced for a new item in perfect condition, similar to the one returned. All our products are entirely handmade and thus, it is difficult to guarantee an identical piece. No refunds will be given in cash.

CONGO reserves the right to modify or eliminate any of these policies at any time. Although our policies may permit a purchaser to return products claimed to be defective under certain circumstances, CONGO makes no warranties of any kind with respect to any products. CONGO hereby expressly disclaims any and all warranties relating to the products thereto, whether expressed or implied, including without limitation, any and all warranties of merchantability. CONGO shall not be liable for any damage, loss, cost or expense for breach of warranty. The right to return defective products, as previously described, shall constitute our sole liability.

Shipping Policy

CONGO outsources international transport services from companies such as Correos de Costa Rica, USPS, UPS, DHL, FEDEX, among others. Therefore, the client shall accept all the terms and conditions provided for in the respective standard-form contract of any of the aforementioned companies. The client will be notified of the shipping costs prior to the closure of the purchase order. Also, the client shall agree to pay any and all charges and additional costs deriving from such delivery, if any when nationalizing the merchandise to its final destination.

Products will be shipped within 5 business days after receiving the purchase order, regarded that there is immediate availability of stock. CONGO’s staff is extremely careful with the packaging of each item in order to assure the delivery of the products in perfect condition. The shipping time by air transportation is subjected to the final shipping destination, as well as to the delivery conditions of the contracted company. Normally, it may take between 5 to 15 business days for the item to arrive. In case our client wants to contact the contracted company in any way, CONGO commits itself to provide all the necessary support in order to do so. Furthermore, in case of anticipating any kind of delay in the delivery of the package, CONGO will immediately contact the client.

WHEN THE SHIPPING IS DELIVERED TO FINAL DESTINATION, please open the package upon arrival in front of the carrier’s agent. If merchandise is not in perfect condition, do not accept the product(s), return all packaging material and request the agent to open a claim. It is very important that you follow these instructions accurately so the carrier can proceed with the claim's procedure and reimburse both the merchandise and shipping costs once applied the insurance.

CONGO is not responsible for the shipment process; we only act as an intermediary. It is our obligation, however, to follow up on the claim and keep you informed on any information we receive from the carrier.

Privacy and Confidentiality Policy

All the personal information you submit to us is used for purchase processing purposes only. CONGO does not sell, trade, or rent, under any circumstances, our clients’ personal information to third parties. Our Website uses the highest security standards in order to protect the privacy and confidentiality of your personal data.

Security

At CONGO, the security of our clients’ personal information is our primary concern. Thus, we have taken all the necessary precautions for accomplishing this important goal.

Our server operates with the highest levels of encryption security available on the market, in order to make sure your personal information is secure. CONGO uses the Secure Socket Layer (SSL) Software which encrypts all the data registered while in transit. Thus, all your personal data is protected from unauthorized access. Furthermore, all credit card transactions through the Site are directly submitted to a payment server of the credit card processing bank, without accessing our server. Therefore, no person or company can have access to your credit card information.

Product Warranty

At CONGO, our customers’ complete satisfaction is our main priority. Therefore, all products being sold and traded in our store are original items and warranted by its manufacturers and suppliers. However, CONGO shall not be liable or responsible for any mishandling or inappropriate use of the purchased item.

Product Availability Policy

CONGO guarantees the existence of every product being displayed in the gallery on its Website. However, customers will be notified as promptly as possible if the item ordered or purchased is currently unavailable or out of stock. CONGO will provide you with the various ways to proceed in order to solve the inconvenience.

CONGO reserves the right to modify or eliminate any of these policies at any time. Although our policies may permit a purchaser to return products claimed to be defective under certain circumstances, CONGO makes no warranties of any kind with respect to any products. CONGO hereby expressly disclaims any and all warranties relating to the products thereto, whether expressed or implied, including without limitation, any and all warranties of merchantability. CONGO shall not be liable for any damage, loss, cost or expense for breach of warranty. The right to return defective products, as previously described, shall constitute our sole liability.

Unauthorized Operations

CONGO shall not be liable, in any event, for any operation or transaction made with stolen or borrowed credit cards, for orders submitted by persons who are not the cardholders or for any other illegal activity.